My friend Mr.
I put a high value on and appreciate your activity. Then I decided to send following message to you in this opportunity.
(Please acknowledge to distribute this message to the other comrades and friends because I think this would be helpful for them.)
For starting your new stage activity I would send following words which is “Molting to Practice from Enlightenment”.
And I send following messages.
At first, I write about KAIZEN.
I think it is difficult to teach Kaizen because Kaizen is one of concept or philosophy and doesn’t have the certain shape like as a system. If I dare to say the system of Kaizen, it is the QC Circle. I taught and practiced QC circle in various countries as one method of Kaizen.
You have been conducting enlightenment activities for Kaizen and as your next phase please teach and practice the QC Circle for the dissemination of Kaizen. Teaching the 5S also is effect. Please coached it in parallel. As I told in the material of 5S which I gave already, 5S is not a mere beautification campaign and also KATAZUKE activity which is mare initial step of 5S. Please spread the correct 5S. As you already know "Seiketsu" is the step of the thing of the Kaizen.
I would like to write a little more about Kaizen.
There are vital 3 elements to spread Kaizen in the enterprise.
One is the “shared sense of values” (between the workers and management) . One is “air”. The last one is the “time”.
Shared sense of values
There are cases of successful Kaizen in any country. These are the following two cases.
One is home. Change the layout of the furniture, buy a cooking tool and device the position to use easily etc. Another is a small company like as a cottage industries.
Why these cases do go well Kaizen?
Because they can love the work, love the fellow, also love the product (although is a general theory). And because there is a "Shared sense of values” referred improving the home, the company". And it's important to promote the Kaizen.
On the other hand how is the situation of the companies which are larger than cottage industries? (This is my experience in Mexico, USA and India) Do the workers who are the protagonists of Kaizen love their company, gemba, fellows and products? The answer is most likely “No”. They work for the sustenance of tomorrow. However it is vital to establish the “Shared sense of values” with employees.
Right then how can be possible to establish the “Shared sense of value” with employees?
In my description of 5S, I wrote the case of Chrysler who implements Kaizen well.
What is the causes which this factory can implement Kaizen well? The cause is that the employees of Chrysler experienced the bankruptcy (Ap. 30.2009) and resumption of the factory with the Federal bankruptcy law.
When the bankruptcy of this company the employees experienced the loosing job. And after the resumption of the factory the shared sense of values sprouted.
This experience led to the shared sense of values in the workers.
But it doesn’t go in the general companies. It is necessary to seek in other sound way. And it is necessary to make the “air” another words “Corporate culture of all people’s participation (to company’s management)”.
Now how can we make it?
It is the Sharing information and to display key factory management index in the information board. It's the thing to display the annual policy of the company, quality, efficiency, claim, safety and accident, examples of Kaizen, Kaizen result graph and number, 5S, progress of project, logos and banners--- simply.
Of course it never neglect the daily or weekly and monthly maintenance of these information.
When I spoke this story in a conference, there was the objection immediately from the managers and said.
“Even though display, nobody of employee look at these”. Yes it is quite true.
Then I questioned to them. “Do we need air for live?”
And it was quite natural and they answered me “It is necessary.” And I continued “Is it possible to see air?” The answer was of course “No”. And I told them that “Air is necessary but not possible to see. But it is possible to feel occasionally. The workers of the gemba do not look at the graphs and charts. But it is necessary for the shared sense of values and to make the corporate culture of all people’s participation. These indicators of factory management displayed in the notice board are important not only for the daily control and visual control, but also are essential to establish and maintain the shared sense of values.
I have told in my conference that there is no magic bullet to Kaizen and if there is to be, only keeping to say Kaizen 3 years.
These 3 are the necessary conditions for the dissemination and continuation of Kaizen. Please teach these to your clients.
The group activity of these 5S and QC Circle is a good way to establish the shared sense of values which is "the benefits of the company and the original desire of people which to want to challenge something”. And I have never failed. QC circle in itself doesn’t have a failure.